Your booked ticket in the Silvretta Spa is automatically covered by cancellation insurance
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You will automatically receive a cancellation insurance for presale tickets, you will receive all the necessary documents for this in your confirmation mail when you purchase the tickets, specifically: a policy from Allianz insurance.
The insurance is valid for all guests from the EU and Switzerland. People with cancellation cases from another country of origin please contact therme@silvretta.at.
Cancellation of your booking due to unforeseen circumstances such as illness, accident or quarantine. All cancellation reasons are fully stated in the insurance conditions.
No insurance cover is provided for damage resulting from the following events:
Impairment due to alcohol, addictive poisons or medication; damage already incurred or expected at the time of booking or commencement of the trip; civil unrest/ war events/ terror, strike, participation in violence of any kind; suicide or attempted suicide; official orders; ionizing radiation or nuclear energy; motor sport competitions; epidemics and pandemics; natural disasters; seismic phenomena or weather conditions; embargoes, economic-financial or trade sanctions; withdrawal of the organizer from the contract; planned/ contemplated medical interventions; delayed healing; spa permits; damages caused by gross negligence or intentionally.
No, there are no coverage restrictions.
The insurer is Allianz Partners (AWP P&C S.A., branch for Austria).
The insured person is obliged to:
- Keep the damage as low as possible and to report it immediately
- Truthfully explain the event causing the damage and to provide full evidence of it
The cancellation protection begins with the conclusion of the insurance contract for the booked ticket (booking confirmation) and ends with the passing of the gates in the Silvretta Spa.
Via the application form that was delivered as an attachment along with the mail of your booking.